Collection: Q/A Who is Bivings Family Farms

A Few Questions Before Your Next Clean Getaway.

No code words needed. Here’s the straight story on our family-made goods and how to enjoy them.

The Family & The Goods

Who is Bivings Family Farms?

We’re a family-run business started in 2023 by a mom-and-son team. We make our products ourselves, carrying our family’s name and legacy into everything we create. Boss Rocky, Athena, and Penelope, the dogs behind our characters, bring the Syndicate personality.

What do you make?

Our lineup includes candles, wax melts, oatmeal-and-shea soap bars, fragrance-free cocoa butter body and hand lotion, hanging fragrance diffusers, and bundles. Each product description lists its size, fragrance, and what’s included.

What’s in your candles and wax melts?

We handcraft our candles and wax melts with our proprietary soy-and-coconut wax blend and an 8% fragrance load. Our candles use cotton wicks containing no lead or zinc. Candles are 12 oz with a lid included; wax melts come in six-piece clamshells with a total net weight of 2.75 oz.

Candles & Wax Melts

How should I care for my candle?

Follow the care and warning label on your candle. Before each use, trim the wick to ¼ inch and remove loose wick trimmings or other debris. Place the candle on a stable, heat-resistant surface away from drafts and anything that could catch fire. Use it in a well-ventilated room, keep it within sight, and keep children and pets away.

How long should I burn it?

Follow the burn-time instructions on your candle’s label. Never leave a burning candle unattended. Stop using a jar candle when ½ inch of wax remains, or sooner if its label directs. Let the candle cool completely before touching or moving it.

What if my candle smokes or the flame keeps flickering?

Extinguish it and let it cool. Check for drafts, trim the wick, and clear any debris before using it again. If the problem continues, stop using the candle and contact us.

Are your candles soot-free or safe for every person and pet?

We don’t promise soot-free burning or suitability for every household. Candles can produce soot, and fragrance preferences and sensitivities vary. Follow the product’s warning label. If you have a health concern about fragrance use around a person or animal, ask an appropriate healthcare professional or veterinarian before use.

How do I use the wax melts?

Use a warmer designed for wax melts and follow the warmer manufacturer’s instructions, including how much wax to add and how long to operate it. Keep the warmer and melted wax out of reach of children and pets. Our wax melts are for home fragrance, not for eating or applying to skin.

How long will a fragrance last?

We don’t promise a fixed fragrance duration. The product, amount used, room size, airflow, and conditions of use can affect your experience.

Soap & Lotion

What are your soap bars like?

Our 8 oz bars are handcrafted with an oatmeal-and-shea soap base. They’re made for cleansing and come in several fragrances. Check each product description for the bar’s fragrance notes.

Is The Smooth Operator lotion scented?

The Smooth Operator is our fragrance-free cocoa butter body and hand lotion, offered in a 4 oz size. Its formula includes avocado, coconut, and jojoba oils, hyaluronic acid, and vitamins B5 and E.

Where can I check ingredients if I have an allergy or sensitivity?

Read the ingredient information and directions on the product label before use. If you need more information before ordering, contact us at bivingsfamilyfarms@gmail.com with the product name and your question. We don’t promise that a product is suitable for every skin type or sensitivity.

Are your products intended to treat a medical condition?

We do not market our products as treatments for medical conditions. For questions about a skin condition or whether a product is appropriate for you, consult a qualified healthcare professional.

Hanging Fragrance Diffusers

What comes with a hanging diffuser?

Each diffuser contains 8 mL of fragrance, approximately 0.27 US fl oz, in a glass bottle with a cork lid and hanging cord. A plastic stopper is included to help prevent leaks during shipping.

Where should I hang it?

Follow the product’s directions and choose a suitable spot where the bottle stays secure and upright. In a vehicle, it must not obstruct your view or interfere with controls. Keep it out of reach of children and pets. Avoid contact with surfaces and wipe up spills promptly. Hanging diffusers are for fragrance, not skin application.

Bundles & Order Questions

Can I choose different scents in a bundle?

Our current character bundles are fixed selections. The products, sizes, and fragrances included are listed in each bundle’s description, so you can see exactly what’s in the stash before ordering.

Where can I find shipping and return information?

Please read our Shipping Policy and Refund Policy for the published terms before ordering. For a question about your order, email bivingsfamilyfarms@gmail.com with your order number. Don’t send payment-card details.

What if my order arrives damaged or something isn’t right?

Email bivingsfamilyfarms@gmail.com with your order number, a description of the issue, and photos of the item and packaging if available. Keep the packaging while we review the issue. Please don’t use a damaged product.

Still have a question?

Reach us at bivingsfamilyfarms@gmail.com. No secret handshake required, just a family happy to hear from you.